As a proven predictor of financial performance, organizations from a wide range of diverse industries leverage the ACSI methodology to obtain science-based insights across the complete arc of the customer experience.
August 20, 2024Subaru catches up to Toyota in mass-market segment while Mercedes-Benz and Tesla vie for luxury lead..
August 13, 2024The sharp recovery in the quality of U.S. economic output over the past two years as measured by the ACSI® is now stagnating …
Latest BenchmarksCompanies with top-level ACSI scores and changing customer satisfaction for the better, are today’s must-watch .
The ACSI DifferenceCompanies with high American Customer Satisfaction Index (ACSI®) scores typically do very well in the stock market .
In competitive markets, firms are rewarded by treating their customers well and punished for treating them badly. The rewards/punishments show up, not only in earnings, but also in stock prices and make equity markets better aligned with consumer utility, which, in turn, causes an upward shift in demand curves. As a result, consumer spending increases and so does economic growth.”